Returns and Exchange
Returns & Exchanges
We accept returns and exchanges within 7 days of purchase or delivery, whichever is applicable, for eligible, non-custom, full-price jewellery.
Items must be unworn, undamaged, and returned in their original packaging.
Returns
Returns are available for non-custom, full-price jewellery only.
To qualify, items must be unworn, undamaged, and returned with their original packaging.
Eligible returns are issued as store credit for future purchases at SIA.
Store credit is typically issued within 24 hours of the returned item being received and approved.
Store credit is valid for 12 months from the date of issue.
Shipping fees are non-refundable.
Returns must include the complete item as purchased; individual components, such as a chain or pendant from a full necklace, cannot be returned separately.
Return shipping costs within Hong Kong are payable by the customer.
International orders are not eligible for return.
Exchanges
One exchange is available within 7 days of purchase or delivery for eligible, full-price necklaces, bracelets, and rings of the same metal type and stone, subject to availability.
Items must be unworn, undamaged, and returned in their original packaging.
For eligible exchanges, customers are responsible for return shipping costs for both Hong Kong and international orders.
If the item received is defective or incorrect, SIA will cover the return shipping cost.
Earrings and piercing jewellery cannot be exchanged for hygiene reasons, unless faulty.
Custom-sized or resized pieces are not eligible for exchange.
Ring Resizing
We offer one complimentary resizing for rings in US size 7 or below.
Resizing must be requested within 7 days of purchase or delivery.
Resizing for sizes above US 7 may incur an additional charge, which will be confirmed before work begins.
Resizing typically takes 15–20 business days and may take longer during peak periods.
Once a ring has been resized, it is not eligible for return or further exchange.
International orders are not eligible for resizing.
Final Sale & Not Eligible
The following items are final sale and cannot be returned, exchanged, resized:
Sale items and promotional purchases.
Bespoke, made-to-order, and personalised pieces, including custom designs, engraving, and custom sizing.
International orders.
Defective or Incorrect Items
If an item is confirmed by SIA Jewelry to be defective or if the wrong item was sent, SIA Jewelry will cover the return shipping cost for both Hong Kong and international orders.
Please contact us within 7 days of delivery with your order number and supporting photos so we can assess the issue and arrange the appropriate resolution.
How to Request
To request a return, exchange, or resizing, contact us within 7 days of purchase or delivery via WhatsApp at +852 5540 0709 or email info@siajewelry.co.
Bespoke & Customised Orders
All bespoke, made-to-order, and personalised items — including custom designs, engraving, and sizing — are final sale and are not eligible for return, exchange, resizing, or store credit.
Deposit Policy
Deposits for bespoke orders or diamond sourcing are non-refundable. Deposits secure selected materials and cover consultation and sourcing costs.
By placing a deposit, you agree to these terms, which are also outlined on our website.