Return and Exchange

What is your Return Policy?

• We accept returns within 7 days after the order is delivered. All returns must be unworn, with no signs of wear or damage, and in their original packaging.
• We will determine if the piece is eligible for a full refund after we receive the goods. We do not refund shipping costs.
• Return shipping within Hong Kong will be covered if you request an exchange or return within 7 days of receiving your goods.
• All personalized and customized orders, including custom design, sizing, and engraved items cannot be returned or exchanged.
• We do not accept returns for final sale items. 
• We do not accept returns, exchanges, or resizing requests for international orders.
• We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.
• Returns are typically processed within 10 business days. Credit card refunds usually take 10 business days to appear on your statement.
• For any returns inquiries, please contact us at Whatsapp +852 5540 0709 or through email: info@siajewelry.co upon receiving the goods.

What is your Exchange Policy? 

• We accept exchanges within 7 days after the order is delivered. All exchanges must be unworn, with no signs of wear or damage, and in their original packaging.
• Product resizing takes up to 15-20 business days, with possible delays during peak periods.
• Please note that custom and resized pieces are not eligible for return or exchange.
• We do not accept returns, exchanges, or resizing requests for international orders.
• We offer a one-time free resizing service for rings up to US size 7 or below. Additional cost will be charged for sizes above US size 7.
• For necklaces, bracelets, and rings, we offer one-time exchange for a different size, for the same metal type and stone.
• We do not offer refunds or exchange earrings or piercing jewelry due to hygiene reasons, unless they are faulty.
• Return shipping within Hong Kong will be covered if you request an exchange or return within 7 days of receiving your goods.
• For any exchange inquiries, please contact us at Whatsapp +852 5540 0709 or through email: info@siajewelry.co upon receiving the goods.

Shipping

How long does it take to get my jewelry?

• For in-stock items, they will be processed and dispatched within a week.
• All orders are shipped from Hong Kong. Domestic orders will be delivered by SF Express. For International Orders, please WhatsApp us at +852 55400709 to see if delivery is possible to your location.

How long is the estimated shipping time for local orders?

• 2-3 business days
• Pick-up from our showroom in Sheung Wan can be ready on the same day but may take up to 3 business days, we will confirm the availability date once your order has been received.
• For custom order, since it is crafted especially for you, please allow 3-4 weeks depending on complexity.
• Please be aware that there may be occasional delays during peak seasons, including holidays.

What is the shipping method for International Orders?

• All international orders are shipped via DHL.
• Shipping time may vary from 7-14 business days depending on shipping destination.
• For International orders, please WhatsApp us at +852 55400709 to see if delivery is possible to your location before placing your order.

How is Shipping Fees Calculated?

• Please note that shipping fees indicated at checkout do not include duties, and taxes. The amount of duties, and taxes may vary depending on the destination country. These charges are the responsibility of the recipient and will be assessed by the customs office in the respective country.

What do I need to note about Delivery Time Frame?

• Please be aware that there may be occasional delays during peak seasons, including public holidays.

What is your Returns & Exchange Policy?

• Please note that international orders are not eligible for returns or exchanges. We encourage you to thoroughly review the product details and specifications before placing your order.

How Do I Check My Region’s Shipping Availability?

• We ship to most countries around the world. However, if you encounter any issues completing the checkout process in your country, please reach out to us at info@siajewelry.co. Our customer support team will assist you in finding a solution.

How Can I Check Additional Shipping Details?

• For additional information regarding customs regulations, duties, and taxes specific to your country, we recommend contacting your local customs office. They will be able to provide you with the most accurate and up-to-date information.